FAQ
Promotions and Discounts
Q1: Do you offer any discounts on purchases?
A: In place of additional discount, we provide 10% off discount ( more for holidays ).
Q2: How can I avail the special gift on my purchase?
A: Simply add items to your cart, and then discount will be added automatically.
Shipping and Delivery
Q3: Do you offer free shipping?
A: Yes, we offer free standard shipping on all orders. Expedited shipping options are also available at an additional cost (1-2 business days) and please send us the email to let us know.
Q4: How long will it take to receive my order?
A: Standard and Free shipping typically takes 3-6 business days. Expedited shipping options may deliver your order faster. You will receive a tracking number once your order has shipped.
Warranty and Returns
Q5: What is your warranty policy?
A: We offer a 30-day warranty on all our diecast model cars. If you encounter any issues with your purchase, please contact our customer service team for assistance.
Q6: How do I return a defective item?
A: If you receive a defective item, please contact our customer service team within 30 days for diecast model cars of purchase. We will provide instructions for returning the item and issue a replacement or refund.
Customization
Q7: Can I customize my diecast model car?
A: Yes, we offer customization options for select models. Please visit our Customization Page for more details and to see the available options.
Payment and Taxes
Q8: Are there any additional taxes on my purchase?
A: No, all our prices are tax-free. The price you see is the total amount you will pay. However, Brazil and Colombia are excluded because of the local custom policy.
Q9: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
Customer Support
Q10: How can I contact customer support?
A: You can contact our customer support team via email at info@drigocar.com. Our support team is available Monday to Friday, 9 AM to 6 PM PDT.
Q11: Where can I find more information about new releases and promotions?
A: Follow us on social media and subscribe to our newsletter for the latest updates, new releases, and exclusive promotions.
